Privacy Policy

1. Who we are

ReviewBoost AI ("ReviewBoost", "we", "us") is operated by ReviewBoost, 30W 47th St 405, New York, NY 10036, United States. This Privacy Policy explains what information we collect when businesses use ReviewBoost AI (the "Service"), how we use it, who we share it with, and the choices you have. Our Terms of Service are published separately at review-boost.ai/terms-of-service.

2. Information we collect

Account information

Your name, business name, email address, phone number, password (stored hashed), and settings you choose in the Service.

Business and customer information you provide

Business details, your AI knowledge base, and the customer contacts you add or import (for example names, email addresses and phone numbers) so the Service can send review requests and surveys on your behalf.

Information from connected platforms

When you connect an account such as Google, Facebook, Instagram, Shopify, WooCommerce or Wix, we receive the information that platform shares with your permission. Section 3 describes Facebook and Instagram in detail.

Reviews and public business information

Public reviews, ratings and search ranking information about your business listing, so we can show them in your dashboard and reports.

Payment information

Payments are processed by Stripe. We do not store full card numbers; we keep the billing details Stripe returns to us, such as the card brand, last four digits and invoices.

Usage information

Log data such as IP address, browser type, pages visited and the time of each request, used to keep the Service secure and working.

3. Information from Facebook and Instagram

If you connect your Facebook Page or Instagram professional account, we access the following through Meta's APIs, only with the permissions you grant during the connection:

• Your Facebook Pages and linked Instagram accounts (name, ID and profile picture)
• Messages sent to your Page or Instagram account, and the sender's name and profile picture, so you can read and answer them in the ReviewBoost inbox
• Comments on your Page and Instagram posts, so you can reply to and moderate them
• Posts you create in ReviewBoost, which we publish to your Page or Instagram account when you choose to
• Page and post insights such as reach and engagement, shown in your reports

How we use it

Only to provide the features you use: showing and replying to messages and comments, publishing your posts, and reporting on your results. If you turn on AI replies, the text of a message is sent to our AI provider to draft a reply for you.

What we do not do

We do not sell Facebook or Instagram data, we do not use it for advertising, and we do not share it with anyone except the service providers listed in section 5 who help us run the Service.

Storage and deletion

Access tokens are stored encrypted. Disconnecting Meta in Connections deletes the conversations, messages, attachments, posts and comments we stored from that connection, together with its access token. See section 7 for other ways to delete your data.

4. How we use information

• To provide, maintain and improve the Service
• To send review requests, surveys and messages that you set up
• To generate AI-drafted replies, posts and reports that you can review before use
• To process payments and manage your subscription
• To provide support and send service notices
• To keep the Service secure and prevent abuse
• To meet legal obligations

5. How we share information

We do not sell personal information. We share it only with service providers that process it on our behalf to run the Service, under contracts that limit their use of it:

• Hosting and infrastructure providers
• Stripe, for payments
• SMS and email delivery providers, to send the messages you set up
• AI providers such as Anthropic and OpenAI, to draft replies, posts and images
• Data providers that supply public review and search ranking information
• Customer support chat software

We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a merger or sale of the business.

6. Data retention

We keep your information for as long as your account is active and as needed to provide the Service. When you disconnect a platform or ask us to delete your data, we delete it, except where we must keep it to meet legal, tax or accounting obligations.

7. Your choices and data deletion

You can update your account details at any time in Settings, and disconnect any connected platform in Connections.

To have your data deleted, follow the steps on our Data Deletion page or email info@review-boost.ai from your account email address. Depending on where you live, you may also have rights to access, correct or receive a copy of your data, or to object to some processing. Contact us to exercise them.

8. Security

We use measures such as encrypted connections (HTTPS), hashed passwords and encrypted access tokens to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and will notify you of a breach where the law requires.

9. Children

The Service is for businesses and is not directed at children under 16. We do not knowingly collect their personal information.

10. International transfers

We and our service providers may process information in countries other than yours, including the United States. Where required, we use appropriate safeguards for these transfers.

11. Changes to this policy

We may update this Privacy Policy. We will post the new version here with a new "Last updated" date and, for material changes, notify you by email.

12. Contact us

For privacy questions or requests, contact us:

ReviewBoost
30W 47th St 405
New York, NY 10036
United States
Email: info@review-boost.ai
Phone: (+61) 1800 583 724